Refund & Return Policy

1. Can I return or exchange an item?

All sales are final for change-of-mind returns and exchanges. We strongly encourage customers to carefully review product descriptions, sizing charts, colour options, and product details before completing their purchase. As our products are made to order, we cannot guarantee exchanges for different sizes, colours, or styles.

2. What if my item arrives damaged, defective, or incorrect?

Your satisfaction matters to us. If you receive an item that is damaged, defective, misprinted, or different from what you ordered, please contact us as soon as possible with your order number, a description of the issue, and clear photographs of the item and its packaging.

We will review the issue and, where appropriate, arrange a replacement or refund in accordance with applicable consumer protection laws. You will not be expected to bear responsibility for a production error or an incorrect item supplied by us.

3. What if I selected the wrong size or colour?

Customers are responsible for reviewing their selected size, colour, and product specifications before placing an order. Because each product enters production specifically for the order placed, we cannot accept returns or exchanges resulting from an incorrect customer selection or sizing preference.

Please consult the individual product's sizing guide before purchasing.

4. Can I cancel or change my order after purchasing?

Our products may enter production shortly after an order is submitted. For this reason, cancellation or modification requests cannot be guaranteed once an order has been placed. If you notice an error, please contact us immediately. We will do our best to assist if production has not yet started.

This does not limit any cancellation rights provided by applicable law.

5. What if my package is delayed or lost?

If your order has not arrived within the estimated delivery window, please contact us with your order number so we can investigate. Delivery estimates are not guaranteed dates. We will work with our production and shipping partners to help resolve delivery issues, including lost shipments, in accordance with applicable law.

6. How do I report an issue with my order?

For assistance, please contact us through our store's contact page or designated customer service email. Please include:

• Your order number

• A description of the issue

• Clear photographs, where applicable

We ask that concerns be reported promptly so we can investigate and work toward an appropriate resolution.

Important Notice

This policy applies to purchases made through Rinkvyn and is subject to applicable consumer protection legislation. Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies that customers may have under applicable law. Where a refund, replacement, cancellation, or other remedy is legally required, those rights will be respected.

Thank you for supporting Rinkvyn and our commitment to empowering women in sport.